FAQ

1. How do I start using TriFood?

• To begin, visit our website and log in to TriFood with your Tridentity account, or create a Tridentity account to access TriFood, enter your delivery address to our location bar, and start exploring restaurants near you.

2. What restaurants are available on the platform?

• We partner with a variety of local restaurants, offering diverse cuisines. You can browse through the available options and discover new places to order from.

3. How can I place an order?

• Once you've selected a restaurant, browse their menu, add items to your cart, and proceed to checkout. Follow the easy check out procedure to confirm your order.

4. Can I customize my order or make special requests?

• Absolutely! Many restaurants allow customization. You can add special instructions or dietary preferences during the checkout process. Do note that while your request is received, the restaurant will do their best to accommodate them. If you have strict dietary restrictions, kindly ensure you order the food that is suitable for your consumption as best practice, as requests may not always be fulfilled.

5. Is there a minimum order requirement?

• TriFood has a minimum order amount of $25.00 per order, while some restaurants may have other amounts set as their minimum order amount. This information is visible while you're placing your order and is specific to each restaurant.

6. What payment methods are accepted?

• We accept credit or debit card payments.

7. How can I track my order?

• After placing your order, you can track its status through the web.

8. What if I have allergies or specific dietary restrictions?

• Restaurants often provide information about ingredients and allergens in their menu items. You can check this information or contact the restaurant directly for assistance.

9. How are delivery fees calculated?

• Delivery fees are determined by the restaurant and your delivery location. You can view these fees before finalising your order.

10. What do I do if there's an issue with my order?

• If you encounter any problems with your order, such as missing items or other issues, contact customer support through the web or email us at customersupport@tridentity.me. We're here to help!

11. Can I cancel or modify my order after placing it?

• Modifying or canceling an order may not be possible after confirmation. However, reach out to customer support for assistance, and they will do their best to help.

12. Are there any loyalty programs or discounts for regular users?

• Yes, Tridentity members enjoy different cashback rates via Loyalty Point (LP) based on the membership tier. We often offer promotions and discounts. Keep an eye out for these in the Tridentity app, on our website, or in promotional communications.

13. How do I provide feedback on my experience?

• We value your feedback! You can leave reviews for restaurants or contact our customer support at customersupport@tridentity.me to share your thoughts and suggestions.

14. How do I become a partner restaurant?

• If you own a restaurant and are interested in partnering with us, please visit our "Merchant Sign Up" at https://trifoodmerch.tridentity.me/login for more information.